Terms & Policies

One of Ziivaa’s key principles is providing all our customers with superior quality and outstanding customer service and user experience. We use the highest quality materials in the manufacturing of our products and our designers and suppliers follow the most current ergonomic and ISO level practices. Ziivaa strives to ensure that each product is quality checked to the highest standard and as part of our exceptional customer service, we offer a 60 day satisfaction guarantee and a five year limited warranty on any defaults on the product.

Shipping Policy

Ziivaa can process orders from most countries in the world and has adopted this policy on how shipments will be processed and delivered.

All orders require a correct and complete physical shipping address and a contact telephone number. In the event there are problems with delivery you may be contacted for clarification by Ziivaa or by the shipping agent. If your package is returned to Ziivaa due to an entry error and needs to be reshipped there may be additional shipping charges.

Please allow at least 2-3 business days for Ziivaa to process each order. Orders placed on Saturdays, Sundays, or Public Holidays will begin processing on the next business day. We will contact you via email if there will be a delay in your order for any unforeseen reason.

Please remember that shipping times may vary depending on destination and selected shipping option.

U.S. Domestic Shipments

Purchases shipping to a location within the continental US and [Canada?] will be given the following shipment options:

United States Postal Service
FedEx Ground (arrival in 1 to 5 days of shipment)*
FedEx 2 Day (arrival within 2 days of shipment)*
FedEx Overnight*

*FedEx is not able to deliver to P.O. Boxes, AFO or FPO Addresses.

International Shipment

Shipping methods and rates may vary depending on the delivery address for your order. Your packages may be subject to the custom fees and import duties of the country to which you have your order shipped. These charges are the responsibility of the recipient.

We currently ship to the following countries:

· Austria,Bahrain,Belgium,Bulgaria, Egypt,Estonia, Finland, France, Germany, Iceland, Iraq,Ireland, Israel, Jordan, Kuwait, Lebanon, Lichtenstein, Netherlands, Oman, Poland, Portugal, Qatar, Saudi Arabia, Spain, Turkey, United Arab Emirates, United Kingdom, United States and Yemen

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Ziivaa.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to: import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Insurance

Our global customers will have an option to take out additional shipping insurance. This will be an additional charge, but will guarantee the shipment of Ziivaa products in case of any unforeseen damage, delay, or loss that may be incurred during shipment.

Handling Fees

A handling fee of $2 will be charged per order shipped.

Satisfaction Guarantee

We guarantee customer satisfaction with every item purchased from Ziivaa. If you are not completely satisfied, you may return the product within 60 days of your original purchase date for a full refund. If you have ordered a quantity of greater than two units, only one product may have been opened for evaluation. Opening of additional products is an acceptance of the entire order. All shipping on returns is paid for by the purchaser. For orders of more than one unit there is an 18% restocking fee. Custom orders will not be eligible for a refund.

In order to receive a full refund please call 1+941.225.6600 our customer service line to receive a return authorization number.

Limited Warranty

Ziivaa Operations, LLC. warrants its products to be free from defect in materials and workmanship up to one year from the purchase of the product. Once inspected by an authorized ZIIVAA® agent, we will repair or replace any defective part or product free of charge. If you feel you have received a product with any type of defect, please contact us at +1 941.225.6600 or email us at support@ziivaa.com. When possible, please email us photographic evidence as well as a detailed explanation of the defect. A proof of purchase receipt must be provided. We are committed to resolving your problem as quickly as possible.

No Guarantee of Effectiveness

The physiology of each woman is different. While Ziivaa has endeavored to create a universal and effective means to reduce the effects of menstrual cramping, Ziivaa also acknowledges that this product may not work for everyone. Thus, it is important to consult your OB/Gynecologist prior to using this device. Ziivvaa is not meant, nor should be construed, as a product that replaces the advice of your doctor or need to routinely visit your medical specialist.

Questions

If you have questions about the use or performance of your Ziivaa belt or if you questions or comments please visit the FAQs section of our site or call +1 941.225.6600.

Privacy Policy

This Privacy Policy (hereinafter “Policy”) describes and governs how Ziivaa, LLC (“Company”) obtains, treats, harnesses, analyzes and uses information that Users provide for purposes of creating User accounts, as well as how Users purchase / access various data and related information available on www.ziivaa.com (hereinafter “Website”).1. Information Provided by Users: Each User understands and acknowledges that Company will require certain personal, private, financial and descriptive information to acquire and/or purchase information available for download on the Website. To ensure User information, including User account information can be verified, Company requires that information provided by Users to be complete, accurate and truthful. When creating a User Account, User concedes certain personal, private, financial and descriptive information, including the User’s name, physical address(es), email address(es), credit card information and other related data may be required from User to perform services through the Website. Company does not restrict its ability to collect and use personal, private, financial or descriptive information regarding to User’s address, geographic location, email address, username and password (collectively “Demographic Information”). Company reserves the right to use Demographic Information for purposes of its own marketing initiatives, including but not limited to product and service recommendations. Accordingly, all title and interest in this Demographic Information shall belong solely to Company. User shall have no right or ability in law or equity to challenge Company’s use of this Demographic Information.2. Right to Monitor Use of Website: User hereby agrees and acknowledges that Company may record, monitor, access and review information about User’s use, activity, negotiation, downloading and viewing of the Website. This includes each User’s use of information, content and updates acquired from the Website. Company is also authorized to conduct any other review and analysis of such trends regarding User.

3. User Information and Content: User agrees that any content loaded and entered into the Website automatically becomes the sole and exclusive property of Company. User agrees to forgo any title, right or interest to any personal, private, financial, or descriptive information to engage in any auctioning or bidding for financial or lending instruments.

4. Rights of Use: If User submits personal, private, financial, or descriptive information to Company through Website, User agrees Company may use such information to operate, maintain and provide User the general features of the Website. Such right to use this information can further include, but is not limited to, creating various statistics as to the performance, effectiveness and success of the Website. Moreover, Company may use User’s Demographic Information and other related information as identified above.

Information that is stored by Company will be hosted, stored and maintained in the United States. Moreover, Company will take reasonable steps to ensure the confidentiality of this information, as well as equipping its computer system with reasonable software to safeguard and secure the information against unauthorized access and disclosure.

5. Non-Personally Identifiable Information: User understand and agrees that Company may use User’s private, financial and descriptive information, including but not limited to Demographic Information, to improve the quality, design and functionality of the Website and how Company provides services. This shall include how Company creates promotions, services, tracking of the website’s performance, forecasting trends, etc. User agrees to allow Company to use cookies, clear gifs and other file information to store information so User will not have to reenter it during subsequent visits to Website.

6. Publicly Available Content: User acknowledges that when creating a user account, as well as using, operating and downloading data on the Website, that some information about User’s account may be publicly accessible and provided to other Users of the website. User may choose to add personal information in operating and using the website that may be visible to others. User agrees and acknowledges that such information will be maintained as public.

7. Public Nature of Chat Forums: Company’s on-line services may include chat forums, bulletin boards, user profiles, or related social media tools available to Users. As provided in Paragraph 6, any information that is posted, disseminated, shared, or blogged by a User constitutes public information, such that the User shall have no right, title or interest in such information. Moreover, User shall have no expectation of privacy as to any information posted through such means. Accordingly, User acknowledges that she/he will exercise caution when disclosing any views, positions, personal information or related data on such forums.

8. Choice to Decline: Each User has the right to decline to submit personal, private and financial information – including (but not limited to) Demographic Information, through the Website. However, in such a case, Company may not be able to provide certain services to User, including the ability to create a user account. Unsubscribe requests may be emailed to us at unsubscribe@ziivaa.com.

9. Corrections, Updates and Removal of Information: If you are concerned about the accuracy of personal information maintained by the Company or would like your personal information removed from Company records, please contact us by emailing privacy@ziivaa.com
for review, update, or removal of personal information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

10. Modification: Company may from time to time modify and/or amend this Policy without notice to User. Accordingly, User agrees and acknowledges that it is User’s duty and responsibility to monitor and check this policy from time-to-time.

11. Jurisdiction and Venue: By creating a User account and proving Demographic Information to Company, User admits and agrees that the proper venue and jurisdiction for any dispute arising out of this Policy shall be in Manatee County, Florida or the United States District Court for the Middle District of Florida, Tampa Division.

12. Choice of Law: User agrees that this Policy was entered into in Florida such that only the laws of the state of Florida shall govern its construction and enforcement.