Our Guarantee

100% LOVE IT Guarantee

Our Promise To You

One of ZIIVAA’s key principles is providing all our customers with superior quality and outstanding customer service and user experience. We use the highest quality materials in the manufacturing of our products and our designers and suppliers follow the most current ergonomic and ISO level practices. ZIIVAA® strives to ensure that each product is quality checked to the highest standard and as part of our exceptional customer service, we offer a 120 day satisfaction guarantee and a five year limited warranty on any defaults on the product.

Satisfaction Guarantee

We guarantee customer satisfaction on every item purchased from Ziivaa Operations, LLC. If you are not completely satisfied, you may return the product within 120 days of your original purchase date for a full refund. Please note that only orders placed directly through ziivaa.com are eligible for the money back guarantee. For orders of more than two units the purchaser is responsible for all shipping fees as well as 18% restocking fee. Custom orders are not refundable.

Limited Warranty

Ziivaa Operations, LLC warrants its products to be free from defect in materials and workmanship up to one year from the purchase of the product. Once inspected by an authorized ZIIVAA® agent, we will repair or replace any defective part or product free of charge. If you feel you have received a product with any type of defect, please contact us at +1 941.225.6600 or email us at support@ziivaa.com. When possible, please email us photographic evidence as well as a detailed explanation of the defect. A proof of purchase receipt must be provided. We are committed to resolving your problem as quickly as possible.

No Guarantee of Effectiveness

The physiology of each woman is different. While ZIIVAA® has endeavored to create a universal and effective means to reduce the discomfort of menstrual cramping, ZIIVAA® also acknowledges that this product may not work for everyone. It is important to consult your OB/Gynecologist prior to using this device. ZIIVAA® is not meant, nor should be construed, as a product that replaces the advice of your doctor or need to routinely visit your medical specialist.

Questions

If you have questions or comments about the use or performance of your Ziivaa belt please visit the FAQs section of our site or call +1 941.225.6600.  ZIIVAA, Attn: Customer Service, 1040 Commerce Blvd N, Sarasota, FL 34243, USA